Frequently Asked Questions


Q: Are you an Australian business?

A: Absolutely, Belle and Beau Tea Co live and breathe in Queensland.


Q: Are your teas really organic?

A: Yes, we take pride in offering high-quality, pesticide-free teas that are sourced from organic farms.


Q: Are your teas free from artificial flavors and additives?

A: Our teas are made from pure, organic tea leaves and botanicals. We never use artificial flavors, laxatives or preservatives.


Q: How long does it take to process and ship orders?

A: We strive to process and ship orders within 1-2 business days. We use Australia Post, unfortunately there are instances beyond our control and shipping times may be impacted. Once shipped, you will receive a confirmation email with tracking details.


Q: What shipping options do you offer?

A: We offer standard and express posting options. Shipping rates and estimated delivery times are provided in our Shipping Policy.


Q: Do you offer international shipping?

A: No, we intend to ship internationally to select countries in the near future. Shipping rates and delivery times vary based on the destination.


Q: What is your return policy?

A: We have a 30-day return policy. If you're not satisfied with your purchase, you need to make contact with us by emailing Additional details regarding returns can be found in our Returns Policy.


Q: How do I initiate a return?

A: Please view our returns policy under the RETURNS header.


Q: Do I have to pay for return shipping?

A: If the return is due to a product defect or an error on our part, we will cover the return shipping costs. If it's a general return or exchange, the customer is responsible for return shipping fees.


Q: What's the best way to brew your teas?

A: Each tea has specific brewing instructions on its product page. Generally, using water at the recommended temperature and steeping for the suggested time will yield the best flavor. 


Q: How should I store the teas?

A: To maintain freshness, store your teas in an airtight container away from direct sunlight, moisture, and strong odors. This will help preserve the flavor and aroma.



Q: How can I reach your customer service?

A: You can contact our customer service team through the "Contact Us" page on our website or by emailing

We're here to assist you with any inquiries or concerns.


Q: Do you offer wholesale pricing for bulk orders?

A: Yes, we offer wholesale pricing for bulk orders. Please get in touch with our wholesale team for more information.


These FAQs cover a range of topics related to our organic tea ecommerce shop. If you have further questions, feel free to reach out to our customer service team for assistance.